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Refund policy

RETURN, REPLACEMENT & REFUND POLICY – Adorn Homez

At Adorn Homez, customer satisfaction is our top priority. We follow a fair and transparent policy to address concerns related to order cancellations, damage during transit, defective products, and refunds.

This policy outlines our process and guidelines to assist you in the rare instance of dissatisfaction or order issues.

Order Cancellations

  • You may cancel your order within 24 hours of placement for a full refund.

  • Cancellations requested after 24 hours are subject to a 20% cancellation fee to cover restocking and payment gateway charges.

  • Orders cannot be cancelled once they are processed or shipped.

Invalid Reasons for Cancellation:

  • "Changed my mind" after order confirmation.

  • "Found the item cheaper elsewhere."

Customers are expected to confirm their purchase decision before placing the order. Once submitted, an order becomes a legally binding contract.

To request a cancellation, email adornhomez@gmail.com or call +91-89282 18654 within 24 hours of placing the order.

15-Day Replacement & Exchange Policy

We offer a 15-day replacement window from the date of delivery for specific issues:

Replacement applies in these cases:

  • Product is damaged during transit

  • Product is defective

  • Product received is not as ordered

  • Product was misrepresented on the website

What We Do:

  • We will first attempt to repair the product.

  • If not repairable, we will replace it.

  • If a replacement is not available, a full refund will be issued.

Pickup will be arranged by Adorn Homez for eligible return cases.

Important:

  • Items must be returned in original packaging and unused condition.

  • If the product has been misused, self-installed, water-damaged, or tampered with, the return/replacement request will be declined.

Exchanges (Within 15 Days)

We only replace products that are defective or damaged and reported within 15 days of delivery.

To request an exchange, email us at adornhomez@gmail.com with:

  • Order number

  • Description of the issue

  • Photo or video evidence

Refunds

Refunds are applicable only when:

  • A valid return has been accepted

  • A product cannot be repaired or replaced

Refunds are processed through the original mode of payment.

Processing Time: Please allow up to 18 working days after the return is received and approved.

Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Then contact your bank — processing times may vary.

If you’ve completed these steps and still haven’t received your refund, contact us at adornhomez@gmail.com.

Return Conditions & Packing

For a return or pickup to be successful:

  • The product must be securely packed.

  • Improper packaging will result in cancellation of return.

Custom Furniture Products

  • Custom-made items are non-refundable as they are built to customer specifications.

  • In case of shipping damage, Adorn Homez will repair the product.

  • Delivery of custom furniture may be delayed, and such delays will be communicated in advance.

Sale or Promotional Items

  • Only regular-priced items are eligible for refunds.

  • Items on sale or under promotions cannot be refunded.

Non-Returnable Items

We do not accept returns on:

  • Custom-made furniture

  • Intimate or sanitary products

  • Clearance or final sale items

  • Flammable, hazardous, or restricted goods

Need Help?

If you need assistance with your order, cancellation, or refund:

We're here to ensure your shopping experience with Adorn Homez is as seamless and satisfying as possible.