Shipping policy

Estimated delivery time?

At Adorn Homez, we treat every order with the utmost priority and are committed to dispatching your products as swiftly as possible. Our goal is to ensure a smooth and timely delivery experience for all our customers.

Order Cut-Off Time

All orders placed before 3:00 PM IST are processed on the same business day.
Orders placed after 3:00 PM IST are processed on the following business day.

Handling Time

Our standard order handling time is 5 to 7 business days. This includes order verification, product preparation (including customization, if applicable), and packaging.

Transit Time

Within Maharashtra: Estimated delivery within 3 to 5 business days after dispatch.
Outside Maharashtra: Estimated delivery within 7 to 15 business days after dispatch.

Total Estimated Delivery Time

For Maharashtra: 8 to 12 business days (Handling + Transit)
For Rest of India: 12 to 22 business days (Handling + Transit)

Delivery Timelines & Exceptions

While we strive to dispatch all orders within the first week of the estimated timeline, delivery times may vary depending on the type of product (e.g., direct orders vs. customized items).

In rare circumstances, delivery may exceed the estimated timeline due to unforeseen issues. In such cases:

We will proactively inform the customer about the next earliest estimated delivery time.
If the revised timeline is not acceptable, the customer may choose to cancel the order.
A full refund will be issued based on the cancellation scenario.

We appreciate your patience and understanding, and we're here to assist you every step of the way. For any delivery-related concerns, feel free to contact our support team.

Furniture not delivered even after the estimated date?

Adorn Homez strives to reduce the shipping time, though some technical glitches may result in delay. If you are waiting for longer than usual, you are requested either to track your order or Contact our Customer Service Representatives at adornhomez@gmail.com with the complaint details or by placing a call on +91- 89282 18654

Additional fees to ship my product?

Customers don't have to pay anything extra for your order. All products at Adorn Homez are shipped absolutely free of charge throughout Pan India.

How will you deliver my purchase?

We have partnered with leading logistics companies to ensure that your ordered products arrives intact and right on time. Adorn Homez logistics are taken under care by Experience and top rated logistics service providers in India.

Can I receive my order at a different address?

Yes, Adorn Homez can deliver your ordered product at an address other than the billing address, Subject to Serviceable Pincode area. For this the customer has to inform prior to the dispatch time line, once the order is dispatch it may be not possible to change the address

Responsible upon delivery?

At the time of delivery, you are requested to ensure that the packaging is intact, Do not open the packaging, we have free installation service, our team will visit and do the complete installation, if you try to install the product by yourself, the warranty is Void. In case you find any damage, kindly contact our Customer Service Representatives at adornhomez@gmail.com with the complaint details or by placing a call on +91- 89282 18654

Free installation services?

Adorn Homez offers its free installation services in in all the Serviceable Region in PAN India.

Does Furniture delivered to a customer's doorstep?

Adorn Homez shall only be responsible for a door step delivery if your house or society has a service lift that can be used to deliver a medium sized product at your doorstep. In cases where the customer does not have a service lift or the lift is small to carry the product with the wooden crating, and then we shall deliver the product to the ground floor only.